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Terms and Conditions

Booking Form

The sending of the on-line booking form confirms acceptance of the terms and conditions set out below and shall be binding on all persons stated on the booking form. The owners will confirm each booking as soon as possible after receiving the booking form and deposit and only on written receipt of this confirmation can the booking be treated as confirmed. Once the owners have confirmed the booking and the deposit is paid, the named person making the booking will be responsible for the total rental price of the property. The completed booking form must show the names of all persons that will be staying in the villa. The signatory must be over age 21 and staying at the villa with the other persons shown on booking form. The signatory confirms that he/she has the authority of all other persons included on the booking form to make the booking on their behalf and that he/she has read and accepted these booking terms and conditions.

Booking Deposit

A non-refundable 150 / $250 booking deposit is due within 7 days of your initial reservation to secure the booking. Your booking will be confirmed in writing on receipt of the deposit, the completed Booking Form and signed Terms & Conditions. It is important to check that the confirmation shows the correct dates and costs.

Balance Due

Payment of the balance in full, plus a refundable security deposit of 150.00 or $250.00, is due 8 weeks prior to the arrival date. On receipt, banking and clearance of the complete payment, the owners will send out an Arrival Pack. If the due balance is not paid at the prescribed time the owners reserve the right to cancel the booking. In this event, or if the booking is cancelled after the booking is confirmed, the deposit will be forfeited.

Rental Cost

The rental cost can be ascertained from the published tariff and may be subject to negotiated discounts or surcharges. The rental cost is inclusive of electricity, water and local sales taxes, but not pool heating which is available at an additional charge. Telephones are available for your use in the villa with alll calls being free of charge.

Security Deposit

The sending of the booking form confirms the signatory's acceptance to pay for any damage of any kind caused by the signatory's occupancy of the property. The security deposit paid at the time of booking will be returned to the signatory within 4 weeks of the end of the rental period, subject to confirmation with the Management Company that the villa and its contents are in the same condition as the start of the rental period. Any damage, breakages, excessive use of utilities and/or leaving the villa in such condition that warrants extra cleaning will be made good from the security deposit along with an administration charge. Apart from minor crockery and glassware breakages, all damage and faults caused or found at the house must be reported to the Management Company at the earliest opportunity. The signatory agrees to accept full liability for all loss or damage caused by any member of his/her party, during the occupation of the villa and confirms that the full cost of repair or replacement will be met. The owners reserve the right to seek recompense for any and all damages caused which may exceed the value of the security deposit.


If the holiday as to be cancelled the signatory must cancel the booking in writing. The cancellation will become effective from the date the owners receive and acknowledge it and any cancellations are subject to a charge as detailed: 10 or more weeks prior to departure the booking deposit paid will be forfeited, less than 10 weeks the balance of the total charge will be forfeited. Please ensure you have adequate Travel Insurance to cover your losses if cancellation is due to an insured event beyond your control resulting in a financial loss. The owners will provide documentary evidence of your booking, the payment and the cancellation if required by the insurance company. In the unlikely event that circumstances beyond the owners' control force them to cancel the booking, they will refund all monies paid by the signatory without interest, compensation or consequential loss of any kind.

Payment Methods

Payment can be made by sterling or US dollar cheques mailed to the owner's UK address or paid direct into the owners UK bank account. Alternatively payment can be made by wiring US dollar funds directly to the owners' bank account in Florida. In addition, secure payment in sterling, US dollars or euros can be made online via the PayPal website using any major credit or debit card. Online payments made by PayPal are subject to a 4% surcharge to cover the transaction costs.

Use of Villa

Florida State Law requires that only the persons named on the booking form be allowed to use the rental villa. The legal maximum occupancy for the villa is 10 persons including infants - if exceeded this will result in the immediate termination of rental agreement without refund of monies. Any unauthorised occupancy by people not listed will be subject to immediate termination of the rental agreement without refund of monies. The property cannot be sub let or shared. No parties of guests who are all under the age of 25 will be accepted. No parties of all male or all female guests will be accepted.

Arrivals and Departures

Check in time is from 4pm on the day of arrival and check out time is before 10am on the day of departure. These times can only be changed with the prior written approval of the owners or the Management Company. The owners will do their best to accommodate time changes but it may not be possible due to incoming guests and the cleaning services.

Smoking Policy

For the safety and comfort of all our guests smoking is not permitted within the property but is allowed around the sun deck and pool area.

Pet Policy

No pets are allowed.

Travel Arrangements

The clients accept full responsibility for making travel arrangements to ensure their occupation of the property for the period reserved. No responsibility or liability is accepted in respect of loss or damage, or alterations to the dates caused by flight delays or cancellations, weather conditions, industrial disputes, terrorist activity etc. All passports, visas, travel insurance and health certificates are the client's responsibility and the owners accept no responsibility for any delay or expense incurred or any irregularities with your documentation. Travel insurance is vital for you and your party, especially in the USA. Please ensure you have cover in place and that it is sufficient to cover your needs.

Pool Heating

Pool Heat is an optional extra arranged at time of booking or by calling the Management Company. Should the pool heater fail for any reason every effort will be made to repair the equipment. If pool heat has been paid for, there will be a refund for the days without pool heat. There will be no refund for anything that has not been paid for. Pool heating is also subject to weather conditions, the colder the weather the longer the heater will take to warm up the pool each day. If guests request pool heat to be turned on after their arrival they must be aware that it will take time for the pool to heat up but payment is required from commencement. Guests are not permitted to touch the pool heater controls, any sign of tampering will result in the pool heat being turned off and the pool heat payment will be forfeited. Any problems with the pool should be reported to the Management Company immediately.

Pool Service

The Management Company provide a regular pool cleaning service. The pool man will call from time to time to adjust the chemical balance of the pool water and clean the sides and bottom of the pool.

Pool Safety

Use of the pool is at each guest's own risk. No diving is permitted. All house exit doors to swimming pool are fitted with an audible alarm but guests are reminded to not allow unsupervised children to use the pool at any time. Glass and crockery is not permitted in the pool area at any time. Plastic glasses and dishes are provided for your use.

Air Conditioning

In a sub-tropical climate it is vital that doors and windows are kept closed at all times to keep out the heat and humidity. Failure to do this will result in excessive air conditioning electricity charges, which will be deducted from your security deposit. The air conditioning controls have been preset and locked at a comfortable level. Guests are not permitted to adjust the air conditioning controls. In Florida's humid climate it is all too easy to freeze up the air conditioning condenser units causing the system to fail. A frozen condenser unit will require the attention of a service engineer and the repair cost will be deducted from the security deposit.

Blocked Toilets

A blocked toilet is always an unpleasant experience. Florida sewerage systems are not designed to deal with sanitary napkins, baby wipes, diaper liners and disposable diapers. A blocked drain will require the attention of a drainage engineer and the clearance cost will be deducted from the security deposit.

Trash Collection

The trash is collected twice a week from the villa's driveway. The collection days are posted on a notice in the kitchen. It is best to take out the trash the night before in case the collection is made in the early morning. Try not to miss trash collection, as uncollected trash can get very smelly in the Florida heat.


The property will be cleaned between lets. If you require extra cleaning during your stay, the owners can arrange it for you at an additional charge. Please leave the property in an orderly and undamaged state on departure.

Owners Access

The owners or their Management Company shall be allowed access at any reasonable time during your stay.

Data Privacy

The owners will treat all client personal data in commercial confidence.

Liability Limitations

The owners or their agents will not be held responsible for loss or delay, howsoever caused beyond the owners' control: i.e. strikes, riots, fire, war, threat of war, terrorist activity, industrial dispute, flight delays or cancellations, natural disasters, adverse weather conditions, flood, transport problems of any kind, or any other event (this list is neither exclusive or exhaustive). The owners and their agents do not accept liability whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of use of the pool and villa. It is the signatory's responsibility to ensure that children are always supervised properly around the pool and inside the villa. Glass or crockery is not permitted within the lanai, sun deck and pool areas. The owners accept no responsibility for guest's property while they are in the villa or the pool area. The owners accept no responsibility for lost, misplaced or stolen property, which guests may have left in the villa or it's surroundings. The owners and the Management Company cannot accept responsibility for the sudden failure of villa equipment but will take reasonable action to rectify any such failure upon notification by the guests. The owners and the Management Company cannot accept responsibility if the pool heater cannot reach optimum temperature due to adverse cold weather conditions. In the unlikely event that circumstances beyond the owners' control necessitate a cancellation of the rental agreement the owners reserve the right to cancel any booking at any time and would only be liable to refund monies already paid by the client. This will be the full extent of the owners' liability in such circumstances, and they shall not be responsible for any other costs connected with any such cancellation, howsoever arising.


In the unlikely event of a complaint during your stay please contact the Management Company immediately. If the matter cannot be resolved you should contact the owners, in writing, within 14 days of the end of the rental period. If the problem has not been reported, as requested to the Management Company the owner cannot accept any responsibility.

Code of Conduct

Hillcrest is a residential community. The actions of all members of your party should not interfere with the enjoyment of either other holidaymakers or the residents of Hillcrest. Please do not use the swimming pool, play loud music or engage in any activity that may cause inconvenience to your neighbours after 10.30pm or before 07.30am. In the event that any member of your party behaves in a way that is likely to cause distress, danger or annoyance to any other holidaymakers, residents of Hillcrest or damage to any property, the owners or their Management Company reserve the right to terminate your rental agreement immediately and forthwith. The owners or their Management Company will not be liable for any costs you will incur, nor shall we pay any compensation, nor make any refunds due to this action.


This contract is subject to and shall be construed in accordance with the laws of England and all parties hereby submit to the exclusive jurisdiction of the English Courts.

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